Refund & Cancellation Policy

Last updated: 26 June 2026

This Refund & Cancellation Policy outlines the transparent billing regulations and cancellation protocols for all private surface transportation, fleet rentals, and lodging logistics booked through Tirumala Tirupati Taxi, which is operated and managed by VKonangi Technology Services Pvt Ltd. (GST: 37AAKCV6685K1ZE). Our operational headquarters is located at 2-27, Perur, Tirupati 517505, Andhra Pradesh.

We maintain a transparent, time-bound cancellation system to ensure clarity, fairness, and consumer protection.

1. Standard Fleet Rental & Booking Cancellation Matrix

Cancellation Window	Applicable Refund Status
More than 24 Hours prior to the scheduled vehicle pickup or lodging check-in time	100% Full Refund of any booking deposit paid.
Less than 24 Hours prior to the scheduled vehicle pickup or lodging check-in time	No Refund / Deposit Forfeiture due to immediate vehicle routing allocations.
No-Show (Passenger fails to arrive at the designated pickup point without prior notice)	No Refund of booking fees or deposit sums.

2. Standalone Taxi, Fleet, & Car Hire Bookings

For all individual point-to-point transfers, airport pickups at Tirupati Airport, and outstation multi-day vehicle rentals:

Cancellations submitted and acknowledged 24 hours or more prior to the scheduled pickup time are fully eligible for a 100% refund.
Cancellations submitted within the 24-hour window of the scheduled pickup time are non-refundable, as the vehicle asset has been officially locked out from other commercial dispatch services.

3. Integrated Transport and Lodging Logistics Bookings

For coordinated travel structures that bundle private vehicle rentals with local hospitality lodging reservations:

The global 24-hour cancellation rule applies symmetrically to both the transportation routing and the associated hotel accommodations.
Any cancellations requested less than 24 hours prior to the official check-in time are non-refundable, adhering directly to local hotel partner inventory lockouts.

Important Notice: As detailed in our global disclaimers, our packages deal strictly with commercial transportation and lodging logistics. Because we do not sell or arrange official temple entry tickets or Darshan passes, no component of our refund policy covers, guarantees, or addresses temple access issues.

4. Force Majeure & Regulatory Cancellations

If our dispatch team is forced to cancel or alter a booked service due to circumstances entirely beyond our operational control — including but not limited to severe weather conditions, flash floods, ghat road closures enforced by public authorities, natural disasters, unexpected regional strikes (bandhs), or government safety mandates — travelers will be presented with an immediate choice:

A 100% Full Refund of all collected booking fares and deposits.
Immediate Rescheduling of the private transportation service to an alternate date at no extra corporate fee.

5. Automated Refund Processing and Timeline

Once a cancellation request is formally processed and confirmed by our support desk, approved refund balances are initiated immediately.

All refunds are securely credited back through the original digital payment channel via our verified corporate merchant banking gateway.
The standard settlement timeline for funds to populate back into your bank account, credit card statement, or digital wallet is 5 to 7 business days, dictated strictly by banking infrastructure schedules.
For verified transactions settled through manual corporate transfers or authorized UPI merchant links, refunds will be wired directly to a legitimate bank account or UPI handle matching the name listed on the original booking file.

6. Formal Steps to Execute a Cancellation

To ensure your cancellation is logged securely and within the compliant time frame, please execute the following protocol:

Call or initiate a WhatsApp message directly to our verified corporate support line: +91 63058 08598.
Provide your primary booking name, scheduled travel date, and your transaction or quote reference identifier.
Our dispatch team will review the timeline, confirm your cancellation status in writing, and immediately forward the file to our billing desk for refund processing.

7. Corporate Billing & Compliance Support Desk

For any clarifications regarding your financial transactions, dispute resolutions, or queries about this policy, please reach out to our administrative team:

Operating Corporate Entity: VKonangi Technology Services Pvt Ltd.
Corporate Address: 2-27, Perur, Tirupati 517505, Andhra Pradesh, India.
Official Phone / WhatsApp: +91 63058 08598
Verified Corporate Email Support: contact@tirumalatirupatitaxi.com